The collaboration between Fujitsu and HUS has a long tradition that spans back to last millennium. IT service manager Pekka Lampinen of HUS and service manager Ilkka Vitikainen of Fujitsu have worked as partners for years, steering the relationship between the two companies.

 The collaboration started off from email system management. Now HUS is the largest Patja customer in Finland.

The Patja service was launched in 2007. The current, soon two-year-old agreement incorporates IT infrastructure: servers, workstations, printers and their management as well as on-site support and helpdesk service.

”We have our own service desk from which calls are directed to us or Fujitsu depending on the type of service request. We resolve patient administration -related issues by ourselves while Fujitsu’s helpdesk handles IT infrastructure questions. We have a 24/7 support on critical workstations”, Lampinen says.

Patja version number two

Lampinen and Vitikainen use the term ‘Patja version two’ when talking about the project that is scheduled to finish this spring.

”Our goal is to standardise all our processes based on the ITIL best practices, which means that our internal processes and Fujitsu’s service processes will interoperate seamlessly. Thereby we achieve an agile, systematic and structured way to produce IT services”, Lampinen says.

”In a large environment change control is invaluable. It is highly important that both process and equipment-wise as much as possible is executed in an identical manner”, Vitikainen continues.